The recent designation of the three-digit “988” dialing code is intended to improve public awareness of an immediate means to behavioral health crisis services, resulting in both a diversion of behavioral health calls from 911 as well as increased utilization of call services among people in crisis who are not currently getting help. Call volume is projected to increase over the initial years of implementation that will result in substantial impacts on demand for all elements of the crisis response system -- someone to call, someone to respond, and a safe place to go -- in each state. Working with HHS partners, ASPE is producing research to support the optimal growth and development of a system that aims to assist people in their moment of greatest need.
This research was conducted under contract #HHSP233201500039I between HHS/ASPE’s Office of Behavioral Health, Disability, and Aging Policy (BHDAP) and Research Triangle Institute. Additional research in this area is available at the ASPE Behavioral Health page.
*This content is in the process of Section 508 review. If you need immediate assistance accessing this content, please submit a request to Brenda Veazey, brenda.veazey@hhs.gov. Content will be updated pending the outcome of the Section 508 review.
Available Report:
Related Products: